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Technology & Delivery Support Engineer

Applications are being sought for the position of a Technology & Delivery Support Engineer in the IT Department, Port Melbourne

Role Purpose:

Immediate need for a highly motivated and eager to learn Support Engineer to be the face of IT in our Port Melbourne office. You will be part of a highly skilled existing IT team but will be the sole IT representative in our Port Melbourne office. You will require strong foundation support skills covering desktop, server, applications and infrastructure and possess the ability to show initiative and problem solving.

This is a rare opportunity to join a well-known and sought after brand and gain great training opportunities as well as potential for project related work. This role is hands-on, requires a strong and positive can-do attitude and someone who can liaise with all levels of staff across a shared technology environment. Must be both a team player and be able to work independently.

The role will maintain (amongst other things, application servers, file and print servers, storage, networks, backups, email systems, server virtualization platforms, desktop management systems, security and application packaging and deployment. This role will also participate in the ITIL Incident Management process by providing technical support to staff, vendors and partners. Continued documentation, continuous service improvement and customer service is a key component of this role. After sufficient training the role will be required to take part in rostered out of hours on call and respond in the event of business critical incidents.

This roles primary function is to offer day to day operational support to technology users and back office management of systems and services. The role may require undertaking limited activities off site including travel to head off in Tasmania.

Responsibilities of the role;

  • Windows server support
  • Windows Active Directory and Exchange support
  • Server and data backup support
  • Administration of servers, switches and wireless
  • Troubleshoot and resolve service faults with Servers, SAN, Networks, Backup and Email
  • Technical support for all server-based technologies including virtualisation
  • Participation in the Incident Management process by resolving Service Desk tickets
  • Security Administration
  • Desktop image maintenance and deployment
  • Application packaging, scripting and deployment
  • Desktop & Application Integration support
  • Point of Sale/EFTPOS support
  • Mobile Device Management & Support (Apple)
  • On-call

Must Have Skillsets;

  • Microsoft Desktop Product Suite (Windows 7/10, Office 2016)
  • Microsoft Server 2012 R2
  • Active Directory
  • Very well developed customer service skills
  • Extremely good communication skills both written and verbal
  • Strong problem solving and analytical skills

Knowledge across any of the following or related technology and disciplines would be advantageous

  • Exchange 2016+
  • Citrix NetScaler’s
  • Cisco UCS/Telephony/Networking/Wireless
  • Meraki
  • VMWare 6.0+
  • VEEAM 9.0+
  • Palo Alto Firewalls
  • Systems Centre (SCCM/SCEP)
  • Apple Devices (including desktops)
  • Experience working in an ITIL or similarly process aligned Service Desk environment
  • Project delivery

Personal Attributes

The following key non-technical skillsets are required, but may not be limited to;

  • Great inter-personal & communication skills
  • Excellent skills both written and verbal
  • Excellent presentation and organizational skills
  • Must be punctual and reliable
  • Great attention to detail and personal time management skills.
  • Excellent phone manner with outstanding customer service skills
  • The ability to take initiative and work independently
  • The ability to work under pressure
  • Must be able to obtain an MSIC Clearance (which includes a background check)

To express your interest in the position, please provide an up to date copy of your resume along with a cover letter (to a maximum of 1 page) including an outline of your personal attributes, experience and other relevant details that might be of benefit in the performance of this key role.

Applications close on Wednesday 13 November 2019 and are to be forwarded to:

Paula Blackett
Manager Human Resources
SPIRIT OF TASMANIA
TT-Line Company Pty Ltd
P O Box 168E
East Devonport  Tas  7310
email peb@spiritoftasmania.com.au

Please note that late applications will not be accepted